000 00919nam a2200241ua 4500
001 258259
005 20170524142322.0
020 _a9781856046268
040 _aIGNCA, New Delhi
044 _axxk
082 _a025.2
_bKOV
_219
100 _aDiane K. Kovacs
245 _aThe Virtual reference handbook
_binterview and information delivery techniques for the chat and E-mail environments
_cDiane K. Kovacs
260 _aLondon
_bFacet Publishing
_cc 2007
300 _axiii, 132p.
_c22cm
500 _aIncludes index
650 0 0 _aElectronic reference services (Libraries)
_vHandbooks, manuals, etc
650 0 0 _aLibraries
_vSpecial collections
_xElectronic information resources
650 0 0 _aElectronic reference services (Libraries)
_xComputer programs
650 0 0 _aAcquisitions (Libraries)
_xAutomation
008 080929 2007 XXK g #g NNYN eng D
942 _2ddc
_cBK
999 _c47096
_d47096