TY  - BOOK
AU  - Diane K. Kovacs 
TI  - The Virtual reference handbook: interview and information delivery techniques for the chat and E-mail environments
SN  - 9781856046268
U1  - 025.2 19
PY  - 2007///
CY  - London 
PB  - Facet Publishing 
KW  - Electronic reference services (Libraries)
KW  - Handbooks, manuals, etc
KW  - Libraries
KW  - Special collections
KW  - Electronic information resources
KW  - Computer programs
KW  - Acquisitions (Libraries)
KW  - Automation
N1  - Includes index
ER  -