Diane K. Kovacs  <br/><br/>
The Virtual reference handbook  interview and information delivery techniques for the chat and E-mail environments 
Diane K. Kovacs 
 - London   Facet Publishing   c 2007 
 - xiii, 132p.  22cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781856046268 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)--Handbooks, manuals, etc<br/>Libraries--Electronic information resources--Special collections <br/>Electronic reference services (Libraries)--Computer programs<br/>Acquisitions (Libraries)--Automation
<br/><br/><label>Dewey Class. No.: </label>025.2  / KOV