TY  - BOOK
AU  - Potter-Efron,Ronald T.
TI  - Working anger: preventing and resolving conflict on the Job
SN  - 8178220253
U1  - 303.6 
PY  - 2001///
CY  - New Delhi
PB  - New Age Books 
KW  - Violence
KW  - Conflict management
ER  -