TY  - BOOK
AU  - Katz,Bill,ed
TI  - Digital reference services
SN  - 0789023199
U1  - 025.52 
PY  - 2002///
CY  - New York
PB  - Haworth Information Press
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Academic Libraries
KW  - Reference services
KW  - Case studies
KW  - United States
N1  - Includes index
ER  -