TY  - BOOK
AU  - Saur, K.G., ed.
TI  - Virtual customer: a new paradigm for improving customer relations in libraries and information services
SN  - 3598218451
U1  - 021.7 
PY  - 2005///
CY  - Munchen
PB  - IFLA Publications
KW  - Libraries -- public -- Costumer relations
KW  - Internet access -- Library users
KW  - library promotion -- Costumers relations
ER  -