Virtual customer  a new paradigm for improving customer relations in libraries and information services 
edited by K.G. Saur 
 - Munchen  IFLA Publications  2005 
 - xvi, 385p.   22cm 
 - IFLA   no.117 .
<br/><br/><label>ISBN: </label>3598218451 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Libraries -- public -- Costumer relations<br/>Internet access -- Library users<br/>library promotion -- Costumers relations
<br/><br/><label>Subjects--Index Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>021.7  /  VIR