TY  - BOOK
AU  - Vervest, Peter
AU  - Dunn, Al
AU  - Weesing, Thomas
AU  - Hoogeweegen, Martijn
AU  - Cameron, Nancy Foy
TI  - How to win customers in the digital World: total action or fatal inaction
SN  - 3540665757
U1  - 658.812 
PY  - 2000///
CY  - Berlin
PB  - Springer
KW  - Customers relations
KW  - Business
KW  - Relationship marketing
N1  - Making every activity customer activity through complete communication; Includes index; Bibliography: p.233-235
ER  -